Self Support
Information on common issues and questions.

• 2009 BSCOE Renewal Process
• 2008 BSCOE Renewal Process
• BSCOE/Web site FAQs
• BOLD™ Quick Reference Guide

Information about BSCOE Requirements
The links below will direct you to the BSCOE requirements.

• Hospital-based facility
• Freestanding outpatient facility
• International hospital-based facility
• International freestanding outpatient facility

Ask SRC Teleconference Call Schedule
"Ask SRC" provides applicants with an opportunity to ask advanced questions and discuss concerns about the BSCOE and BOLD programs directly with a SRC Site Inspector and member of the BOLD management team during a live teleconference. Questions may be posted during the teleconference or sent as e-mails to . Please place "Ask SRC" in the subject line.

Calls take place each Monday at 12 p.m. ET* using the conference line ID below:

• Conference phone number: 888-387-8686
• Conference ID: 1159589#

*Calls will not be held on the following Mondays:

• Monday, January 19 • Monday, Febuary 16 • Monday, March 2 • Monday, April 27

These sessions are for information only. Questions are not linked to a specific hospital, surgeon or caller in any way. Callers have the option of remaining entirely anonymous. Identities of those sending e-mail questions are not be revealed. Strict confidentiality is maintained.

BOLD™ Training Opportunities
For your convenience, we have scheduled several training sessions to assist you and your staff. Reservations are not required and you may attend as many as necessary to ensure your comfort with BOLD.

January 2009

• Tuesday, January 6	11:00 a.m. ET	Click here to schedule
• Thursday, January 8	2:00 p.m. ET	Click here to schedule
• Tuesday, January 13	11:00 a.m. ET	Click here to schedule
• Thursday, January 15	2:00 p.m. ET	Click here to schedule
• Tuesday, January 20	11:00 a.m. ET	Click here to schedule
• Thursday, January 22	2:00 p.m. ET	Click here to schedule
• Tuesday, January 27	11:00 a.m. ET	Click here to schedule
• Thursday, January 29	2:00 p.m. ET	Click here to schedule

Tools, On-demand Instructions and Resources
The on-demand tool simplifies patient input by allowing you to watch navigation throughout the site, step-by-step, while listening to prerecorded instructions. The videos below can be viewed in Real Media player or Windows Media player.

• User Login
• Home Page
  • Overview
  • Reports/Patient Encounter Forms
  • Change Password
  • View/Edit Existing Patient
  • Add Patient
• Add Patient
  • General Information
  • Insurance Information
  • Previous Bariatric Surgery
  • Previous Bariatric Surgery Adverse Events
  • Previous Non-bariatric Surgery
• Preoperative Visit
  • General Information
  • Co-morbidities
  • Medications/Vitamins & Minerals
  • Immediate Preoperative
• Hospital Stay
  • General Information
  • Additional Information
  • Intra-operative Adverse Events
  • Adverse Events Before Discharge
• Sign Patient Record Summary
• Post Discharge Visit
  • Post-discharge Adverse Events/Reoperations
  • Summary View
  • Chart View

Assisted Support
To receive help from one of our support staff, please contact Surgical Review Corporation using the options below:

• Call toll free 866.790.4772
• E-mail